Terms & Conditions

To schedule a treatment, please call and speak to our receptionist who will be delighted to arrange your appointment or book through our online booking system.

01225 309 356


  • In order to fully confirm treatments, we will require full payment at the time of booking.
  • Bookings regretfully will be cancelled if payment has not been received within 48 hours.
  • Bookings can be made at the premises, over the phone or via our website.
  • You will be guided by a member of our team to whether your treatment will be at Vitality Day Spa or Vitality Sanctuary.


  • We are now operating with a cashless system.
  • Payment can be made is cash if you have the exact amount, we are unable to provide change.
  • No cash is left overnight at either premises.


  • Please arrive at the designated time to allow you to fill out your consultation form and enjoy a complimentary foot soak.
  • Your treatment will be scheduled to start 15 minutes after your designated arrival time.

Gift Vouchers

  • Gift vouchers are valid for 12 months from date of purchase. Gift vouchers cannot be used beyond the expiry date which is displayed on the gift voucher.
  • There are no refunds on gift vouchers.
  • Please provide the gift voucher number upon booking a treatment.
  • You will need to present your gift voucher upon arrival for your treatment.
  • Gift vouchers regrettably are not able to be redeemed to purchase products, only treatments.
  • If your gift voucher is over 3 months out of date then it cannot be reinstated and cannot be used.
  • If your gift voucher is within 3 months of being out of date, then 25% of the original value will be deducted, and the remaining value of the gift voucher can be reinstated and will be valid an additional 3 months from the date of expiry.
  • If the reinstated gift voucher is not used within this additional 3 months then it once again is invalid and cannot be used.
  • If this reinstated gift voucher does not match the value of what the current treatment price (E.g brought as Natural Candle which was £62, but is now £72) the difference of £10 will also have to be additionally paid.
  • If a gift voucher is reinstated and booked in, then the booking will only be able to move it only x1 time in that 3 month period.

Loyalty Scheme

  • Collect a stamp per £50 spent in one transaction.
  • Collect a stamp if you book a future treatment on the same day as indulging in one.
  • One full card (8 stamps) provides you with one free Express treatment from our standard menu.
  • Two full cards (16 stamps) provides you with one free 50 minute treatment from our Luxury Spa Treatments, listed on the standard menu.
  • Three full cards (24 stamps) provides you with one free 80 minute treatment from our Luxury Spa Treatments, listed on the standard menu.
  • Four full cards (32 stamps) provides you with one free 90 minute Wanderlust treatment from our Wanderlust Collection, listed on our website.


  • If you are unable to make your appointment, we will happily reschedule it for a future time.
  • We will happily be able to reschedule each individual appointment made once or twice, however unfortunately we will not be able to reschedule it for a third time.
  • If you are not in the position to make a new appointment, we will be able to issue you a voucher for the full amount (valid for a 12-month period).
  • We are unable to provide refunds on treatments that are cancelled within 48 hour period of the scheduled treatment.

Medical Conditions

  • If you are pregnant, have a known allergy, suffer from a medical condition such as diabetes or epilepsy, or have had cancer in the last 5 years please consult your doctor prior to your treatment. Following this advice, please notify us of any condition we should be aware of upon booking.
  • We reserve the right to ask you to sign a disclaimer before providing treatment.

Spa & Wellness Shop

  • Refunds can only be given on items that are damaged or unusable. Proof will need to be provided before a refund can be processed.


  • Regretfully there are no lifts at Vitality Day Spa, and both treatment rooms are located downstairs.
  • Vitality Sanctuary has a ground floor treatment room, so is easily accessible.

Under 18’s

  • We regret that we do not offer treatments to those under the age of 18 years. Selected treatments may be facilitated when accompanied by a parent or guardian. Proof of age will be required.
  • However, our Skin Consultations are available to absolutely everyone.


  • No responsibility can be taken by Vitality Relaxation & Day Spa or Vitality Sanctuary for the safety of valuables or money. Vitality Relaxation & Day Spa will not be liable for loss or damage to client’s belongings.


  • Smoking is not permitted.

Pets & Animals

  • Clients are not allowed to bring pets into the premises except guide dogs. Please advise us in advance if you have a guide dog so preparations can be made.

Mobile Phones & Photography

  • Out of respect for the relaxation of our clients, photography is not permitted.
  • Please switch all mobile phones off or on silent mode.

April 2024

  • From April 1st 2024, in line with the new financial year, there will be a very small increase in a few selected treatment prices, this is reflected through our website and new menus, however old menus will still state the previous prices. We apologise about any inconvenience that this may cause.


01225 309 356

8 Market Street


BA15 1LH



Wed, Fri & Sat 9am to 5pm
Tues & Thurs 9am to 8pm
Sun & Mon 10am to 4pm

Gift vouchers available upon request.