Bookings
We will require full payment at time of booking. Bookings can only be made over the phone or at the premises.
Timings
Please arrive at least 20 minutes before your treatment is due to begin, as this time is used to fill out your consultation whilst having your feet soaked in warm essential oil water.
Cancellations
Cancellations within 24 hours of arrival are non refundable. Cancellations more than 24 hours in advance of arrival are fully refundable. No arrival, no refund.
Medical Conditions
If you are pregnant, have a known allergy or suffer from a medical condition such as diabetes, epilepsy, or have had cancer within the last 5 years, please consult your doctor. Following this advice, please notify us of any condition of which we should be aware upon booking. We reserve the right to ask that you sign a disclaimer before providing a treatment.
Accessibility
There are no lifts in the premises, however we do have a treatment room on the ground floor if stairs are not manageable.
Under 18s
We regret that we do not offer treatments to those under the age of 18. Proof of age will be required.
Valuables
No responsibility can be taken by Vitality Relaxation and Day Spa for the safety of valuables or money. Vitality Relaxation and Day Spa will not be liable for damage, injury or loss caused to our clients or their belongings.
Gift Vouchers
Vouchers are valid for 12 months from the date of purchase. Gift vouchers cannot be used beyond the expiry date which is displayed on the gift voucher. There are no refunds on gift vouchers. Treatments that are booked over the phone will require the gift voucher number upon payment. You will need to present your gift voucher upon arrival for your treatment. Gift vouchers will be taken upon payment when booking whilst in the premises.
Smoking
Smoking is not permitted.
Pets and animals
Clients are not allowed to bring pets into the premises. Please advise us if you have a guide dog so preparations can be made.
Mobile phones and photography
Out of respect for the relaxation of our clients, photography and the use of mobile phones are not permitted.
