Terms & Conditions

To schedule a treatment, please call and speak to our receptionist who will be delighted to arrange your appointment or book through our online booking system.

01225 309 356


  • In order to fully confirm treatments, we will require full payment at the time of booking.
  • Bookings regretfully will be cancelled if payment has not been received within 48 hours.
  • Bookings can be made at the premises, over the phone or via our website.
  • You will be guided by a member of our team to whether your treatment will be at Vitality Day Spa or Vitality Sanctuary.


  • We are now operating with a cashless system.
  • Payment can be made is cash if you have the exact amount, we are unable to provide change.
  • No cash is left overnight at either premises.


  • Please arrive at the designated time to allow you to fill out your consultation form and enjoy a complimentary foot soak.
  • Your treatment will be scheduled to start 15 minutes after your designated arrival time.

Gift Vouchers

  • Vouchers are valid for 12 months from date of purchase. Gift vouchers cannot be used beyond the expiry date which is displayed on the gift voucher.
  • There are no refunds on gift vouchers.
  • Please provide the gift voucher number upon booking a treatment.
  • You will need to present your gift voucher upon arrival for your treatment.

Loyalty Scheme

  • Collect a stamp per £50 spent in one transaction.
  • Collect a stamp if you book a future treatment on the same day as indulging in one.
  • One full card (8 stamps) provides you with one free Express treatment from our standard menu.
  • Two full cards (16 stamps) provides you with one free 50 minute treatment from our Luxury Spa Treatments, listed on the standard menu.
  • Three full cards (24 stamps) provides you with one free 80 minute treatment from our Luxury Spa Treatments, listed on the standard menu.


  • If you are unable to make your appointment, we will happily reschedule it for a future time.
  • We will happily be able to reschedule each individual appointment made once or twice, however unfortunately we will not be able to reschedule it for a third time.
  • If you are not in the position to make a new appointment, we will be able to issue you a voucher for the full amount (valid for a 12-month period).
  • We are unable to provide refunds on treatments that are cancelled within 48 hour period of the scheduled treatment.

Medical Conditions

  • If you are pregnant, have a known allergy, suffer from a medical condition such as diabetes or epilepsy, or have had cancer in the last 5 years please consult your doctor prior to your treatment. Following this advice, please notify us of any condition we should be aware of upon booking.
  • We reserve the right to ask you to sign a disclaimer before providing treatment.

Spa & Wellness Shop

  • Refunds can only be given on items that are damaged or unusable. Proof will need to be provided before a refund can be processed.


  • Regretfully there are no lifts at Vitality Day Spa, and both treatment rooms are located downstairs.
  • Vitality Sanctuary has a ground floor treatment room, so is easily accessible.

Under 18’s

  • We regret that we do not offer treatments to those under the age of 18 years. Selected treatments may be facilitated when accompanied by a parent or guardian. Proof of age will be required.
  • However, our Skin Consultations are available to absolutely everyone.


  • No responsibility can be taken by Vitality Relaxation & Day Spa or Vitality Sanctuary for the safety of valuables or money. Vitality Relaxation & Day Spa will not be liable for loss or damage to client’s belongings.


  • Smoking is not permitted.

Pets & Animals

  • Clients are not allowed to bring pets into the premises except guide dogs. Please advise us in advance if you have a guide dog so preparations can be made.

Mobile Phones & Photography

  • Out of respect for the relaxation of our clients, photography is not permitted.
  • Please switch all mobile phones off or on silent mode.


01225 309 356

8 Market Street


BA15 1LH



Wed, Fri & Sat 9am to 5pm
Tues & Thurs 9am to 8pm
Sun & Mon 10am to 4pm

Gift vouchers available upon request.